Frequently Asked Questions
Are you “Fully Bonded”?
Yes, through The Travel Brokers. Andrew is a registered TAANZ Travel Broker. The Travel Brokers is a division of Stella Travel Services (NZ) Limited. TAANZ membership ensures your guarantee of financial integrity and a high standard of service.
What’s the difference between a Broker and a Travel Agent?
Anyone can become a travel agent with very little industry or travel experience. Travel Brokers have years of industry experience and have had plenty of trips overseas. Brokers work in much the same way as travel agencies. Both have airline reservation systems and both use travel wholesalers to make holiday reservations. The biggest difference is that agencies have shops whereas a majority of travel brokers work from home. This is usually a lifestyle choice.
Where do you work from?
I work from my office in Richmond, Nelson.
Can I Come and Visit You to Discuss my Travel Plans?
Yes, you are welcome to discuss your travel plans in my office. Many clients don’t visit but plan and book their trips by phone and email.
Do you have more Travel Products than those shown?
Yes – we have access to a spectacular range of accommodation, tours, transfers, airfares, vehicle hire and much more.
Do I Need to Pay Anything to Receive a Quotation?
In almost all cases, no.
What do I Need to Pay, and When?
Following your initial contact, you will be given a quote for the travel arrangements in New Zealand Dollars. Prices are subject to airfare, tour and hotel availability at the time of booking.
What’s the next step in making a booking?
- Give us the go ahead by email. We will need your full name as per your passport. In most cases you won’t need a current passport at the time of booking but will be required to give us the passport details as soon as possible.
- Often airfares need to be paid within a few days of booking, or sometimes even on the day of booking. You will be advised if this is the case.
- Once everything is booked, we will send you an invoice. Sometimes a deposit or full payment is required by suppliers. This will be advised on your invoice as well as details of when full payment is due.
- Your payment balance can be forwarded to us by cheque, cash, direct credit or credit card. Please note that credit card fees may be additional. This will be advised on the quote and invoice. Please check with us when you are making your reservation if it is likely you will pay by credit card.
What Happens if I Need to Cancel or Amend my Booking?
If your circumstances change, please let us know as soon as possible. Most airlines, hotels and sightseeing operators will charge cancellation or amendment fees that are beyond our control. In many cases, a lot of services are non-refundable. Any refunds can vary considerably depending on the country and how many days prior to the service being used the amendment or cancellation has happened. We also charge a fee to cover expenses resulting from the cancellation or amendment. Please ask us at the time of booking if there are any likely fees resulting from amendments or cancellations. We highly recommend travel insurance is purchased at the time of booking as this can cover you in the event of being charged for amendment/cancellation fees.
When Will I Receive my Tickets?
Tickets and travel documents will be issued once we have received your final payment. They will be sent to you by email, post or courier. Our office is open during normal working hours, so if you prefer to collect the tickets yourself, please contact us to make a time to pick them up.